Giving Tree Dispensary, located in Phoenix, Arizona since 2013, takes great pride in its outstanding customer service and commitment to education for its guests. In addition, Giving Tree supports local causes through various fundraisers like those for Crohn’s and Colitis patients.
Giving Tree has taken an unusual approach to its product lines: rather than competing directly in large categories like a dried flowers and vape cartridges, they have focused on finding niches. Their line of ready-to-consume capsules and Revelry’s cannabis for menopause brand provide specific targets of differentiation.
Exceptional Customer Service
Customer service is at the core of any successful business, including cannabis dispensaries. A great dispensary boasts knowledgeable staff members that can answer any question and guide guests through their selection process with ease – it may take extra work but is well worth your efforts!
Lilach Mazor Power launched her vertically integrated medical marijuana operation in 2012 and quickly expanded it for recreational adult-use sales when Arizona voters legalized marijuana industry sales in 2014. Since then, Power and her team have had to overcome several hurdles related to unrealistic business plans and undercutting competitors’ prices to succeed in business.
Giving Tree Wellness Center stands out from its competition by not only offering exceptional customer service but also by being generous members of their local communities. Through fundraising initiatives for Crohn’s & Colitis awareness, breast cancer awareness, domestic abuse prevention, and domestic abuse advocacy they host fundraisers that benefit these causes as well as testing inventory with Delta Verde Labs to ensure customers receive products that provide maximum comfort relief.
Staff also places great emphasis on language when providing customer experiences, using professional terminology to build credibility and create trust with guests. For instance, they might address an elderly guest differently than they would younger ones with similar educational backgrounds – this demonstrates their company values and culture through how they speak.
Affordability
Giving Tree is a vertically integrated grower and retailer of premium cannabis products in Arizona. Offering an exclusive selection, Giving Tree also offers an exceptional retail experience that’s both aesthetically pleasing and educational.
Giving Tree has built a solid, flexible foundation for growth over nearly a decade of refining its medical marijuana operations. They created an 11-room facility housed within the 15,000-square-foot building to house their growing process, as well as standard operating procedures to govern it. Miller also experiments with different genetics to achieve higher yields and more rapid harvests.
Arizona was rocked by a cannabis revolution when recreational sales went live for sale last July, changing everything. Operators had prepared for months if not years for this monumental shift, yet its unprecedented pace to market caused unprecedented difficulties across the state.
Giving Tree quickly increased staff by doubling, while simultaneously shortening its typical month-long onboarding program to just one day of shadowing to meet customer demand. Miller credits their company’s flexibility and agility with quickly adapting to customer demand.
Apeks automated systems have also proven invaluable in streamlining production and decreasing waste in their greenhouses, streamlining production while simultaneously decreasing wastage. They purchased their initial Transformer(r) 2000-5LD system in 2015 before expanding with an additional 20L module later that same year.
Educating Guests
Giving Tree takes great pride in offering its guests a full selection of high-grade marijuana products, while at the same time providing education on their benefits and risks. Their team takes this responsibility seriously and is always willing to answer questions regarding the various services they provide.
At Blue Wave Cannabis Clinics, their initial patient questionnaire differs significantly from what most dispensaries use. Along with collecting basic contact details, they also ask about your preferred strains, smoking versus ingestion method, and whether or not you prefer head or body-type highs; all to recommend products specifically suited for you.
Giving Tree offers premium flower and pre-rolls as well as CBD extractions for vape pens and edibles, including Death Star, Golden Lemon, Granola Funk, AC/DC, and White Widow varieties – each available to be extracted or pre-rolled as part of their offering.
Lilach Power, the Managing Director of Giving Tree Wellness Center, has witnessed a shift in the market over time. Instead of trying to compete with dried flower and concentrate vape cartridges that dominate her industry, she has turned her attention towards niche areas like capsules. Kindred capsules from Giving Tree Wellness Center feature ready-to-consume CO2-extracted capsules in daytime “Mind” or nighttime “Body” options with various ratios of THC and CBD for ready consumption.
Keeping Up With the Latest Trends
At Giving Tree Dispensary, we understand the importance of meeting customer demand is integral to our success in the cannabis industry, and are continuously searching for ways to innovate our products and improve them.
Enhancing customer experience is of utmost importance; one way of doing this is adding an optional questionnaire at checkout that goes beyond simply gathering name-age-patient details. Such forms inquire as to what products customers prefer most and whether they would like a head or body type high; these answers allow staff members to recommend products that will best benefit each customer.
Miller and her team are constantly evaluating and refining their growing process to meet market demand, such as switching over to a hydroponic system featuring rock wool, coco, and perlite around 2017. She has also tweaked SOPs to increase production levels.
The store also provides products beyond flowers, including pre-rolls, edibles, and concentrates such as Kindred Cannabis – a CO2-extracted capsule available with different ratios of THC and CBD.
The Giving Tree Wellness Center of Phoenix is Arizona’s premier medical and recreational marijuana shop, known for its commitment to philanthropy by supporting causes like Crohn’s & Colitis Awareness, breast cancer awareness, and domestic violence prevention. They also make a stand against abuse by hosting regular educational community outreach events about responsible marijuana usage.